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MPE Field
Jobs
Today's jobs, in order. Tap Navigate to start driving.
Today's Summary
A quick recap of today's jobs — completed vs. still open. Hours aren't shown: the app doesn't track per-status times.
Auto follows your phone's own light/dark setting.
Get alerted about your jobs even when the app is closed.
Alerts start turned off — switch on the ones you want.
PIN changes are handled by the office.
Faster than typing your PIN. Your PIN always still works.
Fixes stale or wrong-looking data. Your unsent work stays safe.
If sync ever gets stuck, tap this, then Copy, and send the text to the office.
A fuller troubleshooting panel — sync/outbox detail, screen/layout readout. PIN-protected.
Re-enter your PIN to open it for this session.
Only removes an inert leftover copy from before this device's last update — never your current unsent work.
If the bottom nav bar looks hidden/wrong, try this first.
Pings the field worker and Sync Platform and shows how long each took.
🔔 Notification Activity
What the office system tried to send you, and why some of it may not have arrived.
What actually showed up as a notification, right here on this phone.
New Lead
"My neighbor needs a plumber too" — 30 seconds, that's it.
Add a Stop
A pickup, drop-off, supply run, or personal stop — not a customer job. Works offline; it'll send once you're back online.
A different-day stop won't show on today's My Day — find it later under "📅 Upcoming Stops".
This will be added to the end of that day's stops.
My Upcoming Stops
Stops you added for a day other than today.
Technician list is syncing from the office — only Unassigned is available right now.
Activity
Visible to the office and on the customer's job history too.
Customer
Running late?
Let the office know how your next job is looking.
Diamond Club
Show the customer the plans, tap the one they want, and have them type their name to sign up. The office confirms pricing and sets up billing — no card numbers taken here.
Price Book
Post-Job Debrief
After-photos: use the Photos section on the job detail screen.
Both photo slots are full — delete one to add a different photo.
Kept as the record even if a number's hard to read — snap it, don't worry about getting every digit perfect.
Add Equipment
Type it in by hand, or snap the spec label and let the app read it for you.
Both photo slots are full — delete one to add a different photo.
Kept as the record even if a number's hard to read — snap it, don't worry about getting every digit perfect.
The old unit's record is kept (with its full history) — this creates a fresh record for the new one instead of overwriting it.
Document
Tip: turn the phone sideways for more room to sign.
Call Flow Guide
Which call is this?
Service Fee Authorization
A service fee applies to this visit. Present it to the customer before starting work.
Tip: turn the phone sideways for more room to sign.
Arrival Inspection
Tap G / M / B / N-A for each item. Unrated items are left blank.
Auto-added when you mark something Maybe or Bad — edit or remove as needed. Work proposals valid 30 days.
Hand the phone to the customer to review and sign.
Tip: turn the phone sideways for more room to sign.
Equipment Inspection
Tap G / M / B / N-A for each item. Fill in any readings alongside.
New Estimate
Fill in what you can for each option — options with no line items are skipped.
Hand the phone to the customer — tap the option they choose.
Tip: turn the phone sideways for more room to sign.
Your extended session timed out. Enter your PIN to continue — nothing you've filled in will be lost.
How would you like to pay?
Apply with Synchrony
The customer applies on THEIR OWN phone — never here.
Subject to credit approval. Approval happens on Synchrony's side.
Try a second-look option?
Required before this job can be marked paid by financing.
All set!
A copy goes to the office. You can also save one now.
Help
Sync Status
Show & Tell
Tap a topic to walk the homeowner through it.
Already submitted today — resubmitting replaces it.